{"id":724769,"date":"2026-01-01T07:15:14","date_gmt":"2026-01-01T07:15:14","guid":{"rendered":"https:\/\/nmccat.com\/?page_id=724769"},"modified":"2026-01-02T20:53:29","modified_gmt":"2026-01-02T20:53:29","slug":"cat-customer-value-agreement-cva","status":"publish","type":"page","link":"https:\/\/nmccat.com\/service\/preventative-maintenance\/cat-customer-value-agreement-cva\/","title":{"rendered":"NMC Cat Customer Value Agreement (CVA)"},"content":{"rendered":"<h2 style=\"text-align: center;\"><strong>THAT&#8217;S A CVA<\/strong><\/h2>\n<p>Why get a CVA? Customer Value Agreements provide a flexible way for hassle-free maintenance, and are custom built to meet your requirements, your needs and your budget. Parts shipped to your door, no surprise costs on Equipment Protection Plan-covered repairs, useful machine insights, and more. It\u2019s all in one plan, and all can be part of your one machine payment.<\/p>\n<h2><em>Quick hit:<\/em> see for yourself<\/h2>\n<p><iframe title=\"Cat\u00ae Customer Value Agreements | Overview\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/wzYRFGptkiE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<div class=\"row\"><\/div>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignleft wp-image-724760 \" src=\"https:\/\/nmccat.com\/wp-content\/uploads\/2025\/12\/Group-31.jpg\" alt=\"\" width=\"353\" height=\"320\" \/><img decoding=\"async\" class=\"alignnone wp-image-724759\" src=\"https:\/\/nmccat.com\/wp-content\/uploads\/2025\/12\/Group-30.jpg\" alt=\"\" width=\"359\" height=\"365\" srcset=\"https:\/\/nmccat.com\/wp-content\/uploads\/2025\/12\/Group-30.jpg 489w, https:\/\/nmccat.com\/wp-content\/uploads\/2025\/12\/Group-30-295x300.jpg 295w\" sizes=\"(max-width: 359px) 100vw, 359px\" \/><\/p>\n<div style=\"background-color: #000; color: #fff; padding: 20px; margin: 20px 0px; border-top: 4px solid #FFC800;\">\n<h2 style=\"color: #FFC800;\">Learn more about NMC&#8217;s Services Commitment<\/h2>\n<p>Next-day parts. Two-day repairs. Getting you back to work. If there are any delays, you get paid in Cat Credits. Downtime isn\u2019t part of your plan. Cat CVAs protect your time and wallet.<br \/>\n<br \/>\n<a class=\"btn btn-primary\" href=\"https:\/\/nmccat.com\/cat-services-commitment\/\">Read More<\/a>\n<\/div>\n<h2>FIND THE RIGHT OPTION FOR YOUR OPERATION<\/h2>\n<p>NMC Cat understands that every business is different. All of our CVAs provide what you need, when you need it. That\u2019s better maintenance and fewer trips to the parts shop. We have a CVA for everyone with a variety of options to meet the needs of your operation.<\/p>\n<h2><img decoding=\"async\" class=\"alignnone wp-image-724761 size-full\" src=\"https:\/\/nmccat.com\/wp-content\/uploads\/2025\/12\/Screenshot-2025-11-25-at-4.09.23-PM-1.jpg\" alt=\"\" width=\"1099\" height=\"734\" srcset=\"https:\/\/nmccat.com\/wp-content\/uploads\/2025\/12\/Screenshot-2025-11-25-at-4.09.23-PM-1.jpg 1099w, https:\/\/nmccat.com\/wp-content\/uploads\/2025\/12\/Screenshot-2025-11-25-at-4.09.23-PM-1-300x200.jpg 300w, https:\/\/nmccat.com\/wp-content\/uploads\/2025\/12\/Screenshot-2025-11-25-at-4.09.23-PM-1-1024x684.jpg 1024w, https:\/\/nmccat.com\/wp-content\/uploads\/2025\/12\/Screenshot-2025-11-25-at-4.09.23-PM-1-768x513.jpg 768w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><\/h2>\n<p><strong>Terms &amp; Conditions<\/strong><\/p>\n<p class=\"TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph HighlightSol HighlightSol--buildingBlock\">Offer valid for all New &amp;\u00a0Renewed\u00a0CVA Contracts starting on or after January 1st, 2026 <u>and subject to the CVA program terms and restrictions stated in the CVA contract<\/u>. Machine must have working and subscribed ProductLink to qualify.<\/p>\n<p>Back to Work Parts Commitment is available to construction industry customers only.\u00a0 *Maintenance, wear, and repair parts guaranteed by the end of the next business day or customer receives Cat Credits for the value of the part, up to $1,000\u00a0for all levels of CVAs. Not all parts will qualify.\u00a0 Applicable for parts not already covered by warranty or EPP. For a complete list of included parts, talk to your Product Support Representative.<\/p>\n<p>**Back to Work\u00a0Service\u00a0commitment is\u00a0only applicable to\u00a0CVAs with dealer labor. Customers receive $1,000 in Cat Credits for\u00a0common\u00a0repairs not completed\u00a0within\u00a048 hours of\u00a0customer authorization\u00a0or by the agreed service completion date. &#8220;Common repairs&#8221; are subject <u>solely\u00a0<\/u>to dealer definition. Not valid for routine maintenance, which should be scheduled in advance.\u00a0 Guarantee void if <u>due to<\/u>: Customer damage, neglect or dealer repair recommendations are not followed. Delays due to the customer authorization process will extend the 48-hour commitment.<\/p>\n<p>Credits subject to review <u>and approval<\/u> by Nebraska Machinery Company prior to issuance.<\/p>\n<p class=\"TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph HighlightSol HighlightSol--buildingBlock\"><u>Contact your Product Support Representative for further information on coverage.<\/u><\/p>\n<h2><strong>\u00a0<\/strong><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>THAT&#8217;S A CVA Why get a CVA? Customer Value Agreements provide a flexible way for hassle-free maintenance, and are custom built to meet your requirements, your needs and your budget. Parts shipped to your door, no surprise costs on Equipment Protection Plan-covered repairs, useful machine insights, and more. It\u2019s all in one plan, and all [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/nmccat.com\/service\/preventative-maintenance\/cat-customer-value-agreement-cva\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":22,"featured_media":0,"parent":542,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"nmc-templates\/page-service.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-724769","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cat Customer Support Agreement (CSA) | NMC Cat<\/title>\n<meta name=\"description\" content=\"A CSA is an arrangement between you and your NMC dealer that will help lower your production costs. 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